Returns & Exchanges

At Oster Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 14-day return window for a full refund or exchange on all unworn items in original condition.

1

Initiate Your Request

Contact our concierge team at [email protected] within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place your jewelry in its original designer packaging and include all certificates, warranty cards, and the original sales receipt.

3

Insured Shipping

Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location, ensuring the package is fully insured.

4

Inspection and Refund

Once our master jewelers verify the condition of the piece, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing